FAQ's

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File Prep

Image resolution should be 300 dpi at the final use size. Pictures and graphics saved from the internet are often very low resolution, 72 dpi is the standard. You should avoid using these low resolution graphics, as they will appear pixilated and unclear when printed.

Please save all graphics in CMYK mode, not RGB. Images saved in RGB mode may not print properly.

Portable Document Format (PDF) is generally the preferred file format for submitting a project for printing. A PDF file incorporates the information needed to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Adobe Illustrator and Microsoft Word are all easily converted to a PDF.

We accept .pdf, .ai, .eps and .psd. On smaller jobs (like business cards or labels) we can accept .jpg or .png files as well.

Print Order Questions

Printers and monitors produce colors in very different ways. Monitors use RGB (red, green, blue), which usually supports a wider spectrum of colors. Printers use CMYK (cyan, magenta, yellow, black), which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

*When color is critical please let us know.

We are a full service shop and offer a wide variety of products and services. We offer offset, digital and large format printing.

Each item has a different turn around time. If you look on the bottom of each product page you should see a good estimate of what the turn around time may be. If you need it quicker, chances are we can do it for a RUSH fee.

Just under the header image on each of our pages is a brown bar with a magenta button that says “request an estimate”. You can click there, or also in our top navigation is a menu item called “estimate”. Either of those links will take you to our estimate page where you can fill out the details of your project and submit the information for an estimate.

Product Questions

Some of the common methods of binding booklets and other multi-page documents include:

Perfect binding: Gluing the outside edges of the pages together to create a flat edge.
Saddle-stitch binding: Using staples along the folds of the pages to bind them together.
Spiral binding: Wires in a spiral form threaded through punched holes along the binding edge of the papers. This method allows the document to lay flat when open.
Plastic comb binding: Similar to spiral binding but using a tubular plastic piece with teeth that fit through rectangular holes punched into the binding edge.

Our most common sizes for catalogs and booklets are:
5 1/2″ x 8 1/2″
8 1/2″ x 11″
*custom sizes are available*

The most common card stocks for postcards are:

14PT or 16PT UV coated on both sides: Glossy on both sides. Great for handouts.

14PT or 16PT UV coated on one side: Best for mailing.

Our most common postcard sizes are:
4″ x 6″ (regular and direct mail)
5″ x 7″
5 1/2″ x 8 1/2″
6″ x 11″ (regular and direct mail)
*many other sizes are available.

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GRAPHIC DESIGN, WEB DESIGN, BRANDING & PRINT SERVICES FROM THE ♥ OF ILLINOIS